This Privacy Policy describes how mommyowl.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about you, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Your privacy is paramount to Mommy Owl. We pledge to protect your personal information in accordance with the Canada’s federal private sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), sets the ground rules for handling of personal information in course of commercial activities.

It applies equally to small and big businesses, whether they operate out of an actual building or only online.

This document provides an overview of how PIPEDA applies, as well as your rights under the law.

Order information

• Providing your personal information

  You may be asked to provide your personal information when completing an online order using this website, when participating in a competition or survey or requesting an exchange or credit note on out products purchased from this site. Typically we will request the below information from you;

  • Your name
  • Your postal address
  • Your email address
  • Your best contact number
  • Personal preferences (only when completing a survey)

 

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Mommy Owl undertakes reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification and disclosure.

To ensure the personal information we have on record is accurate and complete; please contact us at contact@mommyowl.ca or login into our website and update your records. It is your responsibility to ensure we have the most up to date details.

Purposes of collection and storage

Your personal information may be used and disclosed for the following purposes;

• To conduct a transaction with you
• To provide you with after sales services such as verify your identity and provide order updates
• To contact you regarding upcoming promotions, sales, surveys and other events

You do not have to provide your personal information, however if you choose not to provide your personal information we may not be able to complete your order or administer and improve the products and services that we offer you.

The collection and storage of your personal information is for legitimate business purposes only. Your personal information is securely stored using our CRM tool, MailChimp. We do not store credit card information in any way; they are transmitted directly by you to our payment processing provider.

Authorised Disclosure 

Mommy Owl may share your personal information with other organisations and entities that perform part of our services or provide other support services to us, such as: organisations that assist us with postal, data processing and analysis, research, mail, marketing, technology, banking, payment, debt collection and maintenance services. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Third party organisations that we disclose personal information to may be located in Canada.

Mommy Owl may from time to time update the Privacy Policy, we encourage you to regularly check this page for any updates.

If at any point you wish to no longer receive communications from Bespoke Baby, you can unsubscribe via the link at the bottom of our communications or alternatively, email us at contact@mommyowl.ca

Complaints

If you are unhappy with the way your personal information is used or disclosed by us, please do not hesitate to get in contact with us directly at contact@mommyowl.ca and we’ll endeavor to resolve the issue.

We take any privacy seriously and request your cooperation while we endeavor to investigate and resolve any issues in a timely manner.

MOMMY OWL, Ottawa ON, Canada.